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Customer Support

SecuX provides customer support Monday to Friday, 9:00 AM – 6:00 PM (GMT+8), through our online contact form. We currently do not offer phone support, but our dedicated team will carefully review your inquiry and respond with a solution or explanation as soon as possible.

How can we help?

Choose a topic below, fill out the form and leave us a message! Our dedicated support team will reach out to you in a timely manner.

Select your topic & get supportDevice & Hardware WalletsApp / Web / Transactions (Send & Receive)Online Shop / Orders Business Inquiry (Sales / Resellers / Distributors / Co-Brand Devices)Affiliate / Marketing / Partnership / Media & PR

Device & Hardware Wallets

Thank you! We’ve received your request and will get back to you within 24–48 hours.

To help us assist you faster, please avoid submitting the form multiple times.

Your Name*

Your Email*

Subject*Please Select New Device Setup Recover an Existing Wallet Device Functions USB Bluetooth Connections Update Firmware / SE Other

Model*Please Select V20 W20 W10 Shield BIO Nifty/Neo Series PUFido Forte Xseed Other

PlatformPlease Select Computer Mobile/Tablet

OSPlease Select Windows MacOS Linux Android iOS Other

Message

Upload File

By submitting this form, I consent to SecuX Support processing my data, contacting me via email, and agreeing to the terms and conditions of the policy.*

SUBMIT

Online Shop / Orders

Thank you! We’ve received your request and will get back to you within 24–48 hours.

To help us assist you faster, please avoid submitting the form multiple times.

Your Name*

Your Email*

Order Number#*

Date of Order

Payment MethodPlease Select Paypal Credit Card Other

Message

Upload File

By submitting this form, I consent SecuX Support to process my data, contact me via email, and agree to the terms and conditions of the policy.*

SUBMIT

App / Web / Transactions (Send & Receive)

Thank you! We’ve received your request and will get back to you within 24–48 hours.

To help us assist you faster, please avoid submitting the form multiple times.

Your Name*

Your Email*

Subject*Please Select Send & receive crypto Send & receive NFT Scam alert DApp connect Other

Blockchain network*

Model*Please Select V20 W20 W10 Shield BIO Nifty/Neo Series PUFido Forte Xseed Other

PlatformPlease Select SecuXess web application SecuX Wallet app

OSPlease Select Windows MacOS Linux Android iOS Other

Message

Upload File

By submitting this form, I consent SecuX Support to process my data, contact me via email, and agree to the terms and conditions of the policy.*

SUBMIT

Affiliate / Marketing / Partnership / Media & PR

Thank you! We’ve received your request and will get back to you within 24–48 hours.

To help us assist you faster, please avoid submitting the form multiple times.

Your Name*

Your Email*

Job Title*

SubjectPlease Select Affiliate Program Marketing PR Other

Company Name*

Company Website*

Blog URL*

Social Media Accounts

Youtube

Facebook

Twitter

Instagram

Medium

Other

Other*

Message

Upload File

By submitting this form, I consent SecuX Support to process my data, contact me via email, and agree to the terms and conditions of the policy.*

SUBMIT

Business Inquiry (Sales / Resellers / Distributors / Co-Brand Devices)

Thank you! We’ve received your request and will get back to you within 24–48 hours.

To help us assist you faster, please avoid submitting the form multiple times.

Your Name*

Your Email*

Job Title*

Company Name*

Country*

Company Website*

Company Address*

Message

Upload File

By submitting this form, I consent SecuX Support to process my data, contact me via email, and agree to the terms and conditions of the policy.*

SUBMIT

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